Frequently Asked Questions
Everything you need to know about your Monport experience
What kind of warranty comes with Monport laser engravers?
All Monport machines come with a comprehensive 1-year warranty covering defects in materials and workmanship. Our technical support team is available for lifetime troubleshooting via email and video calls.
How long does shipping take for heavy equipment?
Standard shipping for laser machines typically takes 5-10 business days. Large freight items are shipped via specialized carriers to ensure safety, and you will receive a tracking number as soon as the unit leaves our warehouse.
Are Monport machines compatible with LightBurn software?
Yes, our CO2 laser engravers are fully compatible with LightBurn, as well as RDWorks. Fiber lasers and specialized engravers may require specific versions or alternative software provided in the package.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. Please note that for large equipment returns, restocking fees and return shipping costs may apply unless the unit is confirmed defective.
Do you offer financing options for high-value purchases?
Monport partners with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest installments.
Where can I find replacement parts like laser tubes and lenses?
We stock a full range of genuine Monport replacement parts, including CO2 tubes, mirrors, and focal lenses, directly on our website under the 'Accessories' category to ensure your machine maintains peak performance.